Items purchased from Alien Secret are covered fully under warranty for any manufacturer defects that arise within the first year of purchase. However, item compatibility failure due to third-party firmware or model updates will not be covered under Limited Warranty. Please contact Alien Secret support team for more assistance regarding firmware compatibility issues.
This warranty only covers manufacturer defects and specifically excludes defects or damage to Product resulting from: (a) normal wear and tear; (b) neglect, misuse, accident, improper application, use not in accordance with operating instructions, the alteration or removal of any serial number, or any other customer-induced damage; (c) loss of compatibility due to third-party manufacturer model updates; (d) damage caused by the equipment with which product is used; (e) shipping damage occurring while the Product is in transit; or (f) any other conditions whatsoever that are beyond the control of Alien Secret. (g) unauthorized repair or modification by customer or third party.