FAQ

How do I set up/pair my Alien Secret QCC010?

First things first: make sure your earbuds are charged. Charge both earbuds in the charging case that is included in the box. Please remove earphone battery isolating film before charging. Charging time only takes 1 hour.

As soon as they’re removed, both earphones will turn on automatically and be ready to pair. Go to the Bluetooth settings on your desired device, click model name "QCC010" to pair the device with the left earbud, wait for 3 seconds, the phone will pop up a new dialog box, please click "QCC010(R)". Left and right earbuds paired successfully with your phone.

 

What is Alien Secret QCC010 compatible with?

QCC010 compatible with most Bluetooth enabled devices like mobile phones, tablets, and computers regardless of the brand.

 

How many devices can my Alien Secret QCC010 be paired with at one time?

QCC010 can only play one paired device at a time. 

 

What’s included?

  • Alien Secret True Wireless Earbuds
  • Alien Secret PowerCase battery charging dock
  • 3 silicon ear tips
  • USB Type-C charging cable
  • Instruction Manual
  • Gift box

 

What controls do they have? play/pause, skip track, volume control?

All except volume control.

 

Are the QCC010 waterproof?

IP5-rated sweat & waterproof, meaning they are poolside safe and workout ready. While you shouldn’t go swimming with them.

 

My earbuds aren’t pairing with my Bluetooth device/the sound is cutting out. What do I do?

Sometimes rebooting the earbuds can help. All you have to do is, delete all QCC010 Bluetooth names in the settings of all of your paired mobile devices and computers. Then turn both of the earbuds off and place them back inside of the charging capsule closed. Finally, remove them from the charging capsule to complete the reboot. 

A factory reset can solve a lot of problems.

  1. Turn off earbuds
  2. Delete Bluetooth names in the settings of all paired devices 
  3. Hold down the button on L earphone for 2 seconds, then turn it on, when the blue light flashes quickly click button three times, white light will flash for 10 seconds, put into the charging box, do the same processes for the R earbud.
    and close the charging box lid. 
  4. Take earbuds out of case and click on QCC010 in your phone's settings to connect

**If you are still having trouble please try to run the steps again, it might take a few tries to get it right

 

My earbuds/charging case are no longer charging.

Make sure earphone battery isolating films have been removed before charging.
Always make sure that your case is closed when charging your earbuds. Your earbuds will not charge if the case is open.
Make sure the metal connection between the earbuds and the case is clean and unimpeded.
If your case is not charging, check the connection between the charging cable and the case.
Make sure the cable is in working connection and the power source is functioning.

If you’re still having problems charging your Alien secret earbuds, please kindly contact us for a solution. A refund, exchange are available if your product is within warranty period.